How long does swag take?
Standard production takes 10 business days from artwork approval, not from your first enquiry. Rush production and stocked fulfillment can be faster, subject to availability. Carrier transit comes afterward; international delivery also depends on customs. Confirm dispatch and arrival dates for your product and destination in writing.
Standard production
10 business days
From artwork approval to shipment — the clock starts once you sign off on your digital mockup. Standard for most orders: apparel, drinkware, bags, notebooks, kits.
Rush production
5–7 business days
Available for most product categories. Tell us your hard deadline on day one and we'll plan around it. A small expedite fee applies and is always quoted in advance.
We have shipped large conference orders in under 72 hours when needed.
From stored inventory
5 business days
Companies on the Urban Swag warehousing program skip production entirely — items are already made, decorated, and stored. An order placed today ships within 5 business days, on demand.
Direct-to-home fulfillment
Add 1–2 days
Sending to 50 individual addresses instead of one central location adds kitting time per unit and carrier-level per-package handling. We manage address collection, carrier selection, and tracking notifications end to end.
What affects your timeline
Product type
Apparel and kits have the longest lead times. Notebooks, pens, and simple accessories are typically faster. Ask us about lead time when selecting products.
Decoration complexity
Single-color screen print is the fastest. All-over sublimation, woven labels, or multi-location embroidery may add 1–3 business days.
Artwork readiness
The clock starts when artwork is approved, not when the order is placed. Provide vector files (.ai, .eps, .svg) to skip the redraw step. We'll redraw raster logos at no cost but it adds a day.
Kitting
Building 200 individual kits (box, tissue, products, card) adds 1–2 business days to the timeline vs. a bulk ship to one address.
International shipping
US domestic delivery (ground) is 1–5 days after production. International varies by region: Canada 3–5 days, Europe 5–10 days, Asia-Pacific 7–14 days.
Q4 holiday deadlines
October 15
International shipments targeting December
October 25
Premium kits with complex packaging (US)
November 5
Standard kits for December delivery (US)
These are safe-harbor dates for standard ground shipping. We can often deliver later — book a call and we'll confirm based on current production capacity.
Timeline questions, answered
When does the 10-day clock start?
The clock starts from artwork approval — when you sign off on the digital mockup we send you. Orders with artwork ready on day one move fastest. If you send vector files upfront, we can sometimes get mockups turned around same day.
What's the hard deadline for holiday gifts?
For December delivery: finalize product selection by November 5 (October 25 for premium kits with complex packaging). International orders targeting December should finalize by October 15.
Can you guarantee a delivery date?
We commit delivery dates in writing once your order is placed and artwork is approved. If we miss a committed date, we credit a portion of your order — no questions.
What if I'm not sure about my artwork yet?
Start the conversation anyway. We can hold your order slot and production queue position while artwork is being finalized, which protects your timeline without requiring everything upfront.
Do you offer overnight or 2-day shipping?
Yes. We use FedEx, UPS, and USPS and can select any shipping speed at checkout. Expedited shipping costs are passed through at carrier rates, not marked up.
Have a hard deadline?
Tell us your date upfront and we'll plan production around it. We've hit over 99% of committed delivery dates and we put that commitment in writing.
Book a free consultationNo commitment · 99%+ on-time delivery rate · Quote within 1 business day