We started Urban Swag to do this work the way we'd want it done for us.
Our team has been building swag programs in the US for over 15 years. Together, we have shipped millions of branded units, run programs for hundreds of enterprise accounts, and seen every kind of deadline, supply chain crisis, and last minute brand pivot you can imagine. We have lived through the way swag gets done when there is a platform in the way. We wanted to try it without one.
Combined, our founding team brings over 25 years of experience in sourcing, creative, logistics, and client services. We have led merchandise for Fortune 500 launches, built onboarding programs for fast growing SaaS companies, kitted out conference booths for healthcare giants, and shipped donor gifts for some of the country's largest non profits. Most of us have been doing this long enough to have strong opinions about what doesn't work. That is what we are fixing.
We are based in New York because that is where many of our clients are. We source globally because that is where the product is. We keep the team intentionally small because small teams make better decisions, and we never take on more clients than we can actually serve well.
If you work with us, you get a person. That person picks up the phone. They have been in this industry long enough to tell you when an idea will not work, and what will. No bots. No tickets. No platform between you and the answer.
We didn't start Urban Swag to build a platform. We started it to do the work right.
Straight answers.
We tell you when something won't work. We tell you when a deadline isn't realistic. We'd rather lose a deal than promise something we can't deliver.
Honest pricing.
You'll always get an itemized quote. No surprise fees at the end. If you find a better price, show us, and we will match it.
Someone who picks up the phone.
One senior partner, your account, your timeline, your brand. They will be there when something goes wrong, and in this business something always does eventually.
We always arrange.
Not in our catalog? We source it. Brand we haven't worked with? We find the channel. We don't say no.
